Help - Returns & Exchange

Customer satisfaction is most important for us and we would be happy to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.

To cancel this contract, either telephone the Customer Service team on one of the following numbers, or email us with the order number and your instruction to cancel. UK: 0208 830 9955 International: + 44 (0) 208 830 9955.

If we have already shipped your order, you will need to package the relevant items and send them back to us to the following address. TOETOE Limited/ RETURNS, UNIT 2A, LONDON, NW2 7JJ, ENGLAND

After receiving the item/s we will refund the relevant part of the purchase price (means after deducting the postage & package and £2.50 administration charge) for that order as soon as possible and in any case within 30 days after we receive your notification.

If you request a colour change of the item/s you purchased we are happy to do it as long as the item/s you want to exchange are in their original packaging unworn and unwashed. Please send a prepaid envelope with the items you would like to exchange and we will send you the item/s you wish to get.

If you believe the goods we have supplied to you are faulty, you should return the item to us together with a note, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.