Help - Security

TOETOE takes protecting your privacy and security very seriously. We will ensure that any information we obtain and use will always be used and transferred in compliance with all applicable data protection regulations.

We will not pass on your details to anyone else without your consent.

We collect statistics about site performance, sales and other commercial information which we pass on to trusted third parties to advise us in improving the service we provide with you.

You may opt out of the various uses of your personal information at any time, even if you have previously given your consent for us to use them.

All credit card numbers are encrypted from the moment they leave your computer until they're received by the bank for authorisation/payment. All customers using our secure payment facility are protected by 128 bit encryption as required by the Payment Card Industry (PCI) standard. TOETOE Socks works in partnership with Netbanx to receive the card payments. Netbanx belongs to Neovia Financial Group which is the largest independent money transfer business in the world.

 

As soon as you are on our checkout page you can see that the pages are secure because the address in the address bar changes from being http:// to https://. You will also see a padlock symbol or key in the bottom bar of your browser (In IE 7.0 Microsoft have moved this padlock to the top right corner just at the end of the address bar). Our SSL certificate can be viewed by clicking on the padlock. This certificate helped to prove we were who we said we were, so customers accessing our site could have confidence that we were providing a legitimate service.

Please take the utmost care whenever you visit our or any other e-commerce site and, in particular, make sure that nobody is able to obtain your password. Once you have completed your purchase and to ensure all confidential information is removed, we recommend that you close all browsers.

For your added security online we would also recommend that you regularly have your computer checked for spyware, keyloggers and viruses.

Your account contains your delivery and billing details, email preferences and a record of your orders. You will need your email address and password to see or edit your personal details. Customers always need to enter their card details for evey purchase they make.

We know that many customers don\'t like passwords, so we now also offer the option to shop at TOESOCKS.co.uk without one. You will still need an email address, which will be used to confirm receipt and despatch of your order, and to communicate with you in case of any problems. Should you not choose a password, our system will automatically issue one to you at random, however you have the choice whether you use this or not. If you do decide to do so at a later stage, you can then amend it to a password of your choice. Please note that each time you select this method of shopping, you will need to re-enter all your details again, as they cannot be retrieved without a password.

TOETOE offers visitors opportunities to receive ad hoc emails, vouchers, regular emails and catalogues, some of these are opt-in, others are opt-out. Each opportunity will explicitly state whether it is opt-in or opt-out.

If you would like further details of the lists you are signed up to, would like to change your preferences or simply want further information, please email Customer Services or call us on one of the numbers below.

· In the UK : 08456 61 61 62

· International: +44 (0) 208 830 9955

A Web page server leaves a "cookie," a very small text file, on your hard drive. Cookies, unique to individual computers, store your unique ID to track returning customers against our database servers. Please note that TOETOE does not store any customer sensitive information in our cookies to increase your security when visiting our site.

Cookies can remain on a single computer, but are NEVER used to store sensitive customer information such as passwords, addresses, e-mail address, phone numbers, credit card information, etc.

TOETOE uses cookies for the following items:

• To track returning Customers (customer ID stored for 30 days)
• To keep track of items in your shopping basket (basket information stored for seven days.

TOETOE takes online security very seriously. All credit card numbers are encrypted from the moment they leave your computer until they're received by the bank for authorisation/payment. All customers using our secure payment facility are protected by 128 bit encryption as required by the Payment Card Industry (PCI) standard. TOETOE Socks works in partnership with Netbanx to receive the card payments. Netbanx belongs to Neovia Financial Group which is the largest independent money transfer business in the world.